Make it yours
Looking to personalise your favourite gift or item? This latest service by ARCH allows you to crystallize your product on the spot with initials, words or symbols!
ARCH Mastercraftsmen with more than 20 years’ experience in craftsmanship transform your product into an exclusive one-of-a-kind!
*Only available at ARCH - Kuala Lumpur City Gallery
Can I get my item on the spot? How long do I need to wait?
It depends on their item surface (straight, curve, narrow etc.) and the number of crystals to be applied. Average installation time on flat surface:
S size alphabets: 15 mins per character
M size alphabets: 30 mins per character
L size alphabets: 45 mins per character
XL size alphabets: 1 hour per character
Can you crystallize using other motifs or symbols apart from alphabets?
Yes, we provide design service for our customers. However, the cost will be different depending to the design, crystal size, colour and quantity used. Let our Mastercraftsmen know your requirements.
Do I need to make full payment for the order?
Yes, full payment is required for us to proceed with the crystallization.
When is this crystallize service available?
This service is available from Mon – Friday, 9am till 6pm. Orders are accepted on Sat and Sun, however your item will not be ready on the same day.
What if I need to cancel my customized order?
We apologize, but once you have confirmed and paid for the order, your order is non-refundable and cannot be cancelled.
How do I care for my item with crystals attached?
Washing - Turn inside out and select a mild wash cycle and a mild detergent. To ensure that the flat backs will not be damaged during the washing process, cover them with a soft washing bag.
Drying - Turn fabric inside out before drying.
Ironing - Use a warm temperature at the setting wool/silk/polyester/viscose. Use a protective cloth. Please note that the glue is reactivated when ironing.
Do not use chlorine bleach.
Do not dry clean.
My item is missing some crystals, how can I get it and how much does it cost?
For every customised order, we will provide an extra piece for your safe keeping. You may also walk-in to replace the missing piece; the cost will depend on the quantity and size of the crystals.
Can you locally courier out my item to me?
Yes, we can courier locally. Please allow 3-5 working days for your personalised item to reach you after it has been couriered out.
Can you ship out my item internationally? How much is the shipping cost?
Yes, we can. International shipping costs will depend on the destination, weight and dimension of the product. We will quote you accordingly and provide the airway bill tracking number once your item(s) is/are ready to be shipped.
Can I change my shipping address?
You may need to contact us immediately, no changes can be made once the item(s) is/are on the way.
Import Taxes & Duties?
Borne by the buyer/customer
Are customized items eligible for returns?
All made to order and customized items are not eligible for returns. Once the design is signed off by you, they are considered final.
Note
Every item are thoroughly inspected before delivery. We will not be responsible if the product(s) damaged on arrival due to delivery mishandling. We will not be responsible if item lost/non-deliver/damage caused by the courier service company. All items sold WITHOUT WARRANTY.
1.1 The customer shall fully indemnify ARCH and hold it harmless to all claims relating to the application and use of crystals on unsuitable products.
1.2 ARCH assumes no liability for the durability of the applied crystals and any unauthorized modification or improper use of the products..
1.3 Crystals should not come in contact with food or the mouth but only be intended for decorative use. The customer shall fully indemnify ARCH and hold it harmless to all claims in this regard or any potential risk of choking or swallowing should crystals come loose.
